What is Survey Software?
Survey software has become an essential tool for businesses across industries, helping them gather valuable feedback from both customers and employees, as well as conducting in-depth research. Whether you’re in retail, healthcare, or tech, using a robust survey platform can streamline how you collect and analyze feedback, allowing for data-driven decisions that drive growth.
Based on our hands-on experience, we strongly recommend SurveySparrow. It has consistently proven to be an effective tool for collecting comprehensive feedback, making it easy to extract actionable insights that improve decision-making. With its user-friendly interface, advanced features, and wide distribution options, SurveySparrow stands out as a top choice for businesses looking to elevate their feedback collection efforts.
Survey Sparrow Review
In this SurveySparrow review, you’ll discover everything you need to know about this tool and whether it’s worth the investment.
We have covered all the essentials and features of SurveySparrow, including the following:
- What is SurveySparrow?
- The features offered by SurveySparrow.
- How to Share Surveys in SurveySparrow?
- SurveySparrow’s Pricing and Plans Overview.
- SurveySparrow’s Pros & Cons.
- Conclusion – Is SurveySparrow Worth it?
Table of Contents
What is SurveySparrow?
SurveySparrow is a web-based survey platform that enables users to create, distribute, collect, and analyze consumer feedback across various channels. The interactive design of surveys made with this tool helps maintain user engagement, which in turn boosts completion rates.
From a technical standpoint, SurveySparrow is a user-friendly, omnichannel experience management platform that integrates both Customer Experience (CX) and Employee Experience (EX) functionalities, offering tools such as NPS, Offline, Chat, Classic, and 360° Surveys.
SurveySparrow's Features
Executive Dashboard
The SurveySparrow Executive Dashboard is a visual reporting interface that presents data on a company’s performance.
It highlights key performance indicators (KPIs), which are crucial for measuring success.
As one of SurveySparrow’s standout features, the dashboard aggregates data from various surveys and provides detailed analysis and insights, making it easy to visualize and understand performance metrics.
Engaging customizable interface
You can effortlessly design custom survey interfaces that are both engaging and informative.
The survey process is divided into four stages: creation, integration, distribution, and analysis.
Everything you need is right at your fingertips. With SurveySparrow, you’ll enjoy a seamless and clutter-free survey experience.
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Sharing options
Personalize everything: the subject line, the message, your logo, and the date of distribution.
Include the first question in the email as well. Schedule surveys at regular intervals and uses the recurring survey option to automate the process.
You can also share it with a unique sharing link, SMS, embedded link, QR code, and social media. The options are endless with Survey sparrow.
Meaningful Insights
SurveySparrow’s real-time reporting feature provides valuable insights.
It securely collects data in real-time, saving responses immediately after the respondent clicks the “Submit” button.
With encryption in place, data privacy is guaranteed. You can analyze responses on a question-by-question basis.
Advanced report filters can be easily integrated into dashboards, and scheduled reports can be automatically sent to your inbox.
Recurring surveys
If you have recurring tasks in the queue, you can easily automate them with SurveySparrow.
You can schedule surveys to run at specific intervals, based on the timeframes you choose.
You can set the frequency to daily, weekly, quarterly, on the 13th of each month, every other week, and more.
If someone misses completing the survey, a reminder is automatically sent to encourage them to finish it.
Conversational Forms
You have the ability to create engaging, intelligent, and personalized conversational forms.
You can select a sleek design and enhance it by adding images and custom CSS code.
Additionally, you can customize various question types, such as matrix, drag and drop, and rank order.
Engaging, intelligent, and personalized.
The manner in which you ask influences the nature of your inquiries. Opt for a conversational approach. You can also incorporate payment options to facilitate transactions and constant sums to quantify your data effectively.
API
You can effortlessly integrate your business applications, such as CRM and communication platforms, using the SurveySparrow API.
Web hooks
You can communicate with third-party apps using the WebHooks feature to pass survey data to another application.
How to Share Surveys in SurveySparrow?
- Email Share
The email share option allows you to distribute surveys via email.
You can customize everything, from the subject line to the message and logo.
You can even include the first question in the email body and schedule when to send the surveys or specify a time for them to be sent.
Additionally, you can activate the recurring sending feature.
- QR Code
You can generate a scannable QR code for your surveys.
This code can be shared through any medium, whether physical or digital.
You can also place it on your brochures.
Printing it on pamphlets, posters, and receipts is another effective way to gather responses.
- Weblink
You can create as many shareable links as you want and track their performance.
Regardless of the medium that works best for you, you can use it as a channel to collect data from your customers, enabling easy analysis of the performance funnel.
- Embedded Share
You can easily create an embedded share button to gather actionable data from your website visitors.
This button can serve as your main call to action (CTA), a pop-up, a chatbot, or be embedded anywhere else on your site.
- SMS Share
Since most of us are on our phones, receiving surveys directly via SMS is incredibly convenient. The SMS share feature in SurveySparrow makes this possible.
Your respondents will receive an SMS alert to complete the survey.
There is a high likelihood that people will respond if the interface and design are neat and user-friendly.
- Social Share
Sharing surveys on social media is an effective way to increase responses.
By configuring the meta tags, descriptions, and images, your surveys can stand out on social platforms, leading to even more engagement.
SurveySparrow Pricing and Plans
Basic Plan
- Price: $19 per month
- Features: 2,500 responses, 1 full user, 10,000 contacts, 7,500 emails
Starter Plan
- Price: $39 per month
- Features: 15,000 responses, 1 full user, 20,000 contacts, 45,000 emails
Business Plan
- Price: $79 per month
- Features: 50,000 responses, 3 full users, 200,000 contacts, 150,000 emails
Professional Plan
- Price: $249 per month
- Features: 100,000 responses, 5 full users, 200,000 contacts, 300,000 emails
Enterprise Plan
- Price: Custom pricing
- Features: Custom limits, custom plugins, complete branding, global throttling, custom data center, single sign-on (SSO)
SurveySparrow's Pros & Cons
Pros
- User-Friendly Interface: The platform is intuitive and easy to navigate, making it accessible for users of all skill levels.
- Versatile Survey Types: Offers a variety of survey formats, including chat-like surveys, which can increase engagement.
- Automation Features: Includes automation tools for sending surveys and follow-ups, saving time and effort.
- Customizable: High level of customization for branding and survey design.
- Integration: Integrates well with other tools like Slack, Zapier, and Google Sheets.
- Responsive Support: Customer support is known to be responsive and helpful.
Cons
- Pricing for Larger Organizations: For businesses that need a large number of responses or advanced features, the cost may become significant, especially at the enterprise level.
- Feature Overlap: Some features, such as CRM integrations, may overlap with existing tools you already use, depending on your business setup.
- Limited Customization in Free Plan: The free plan has limitations in terms of features and the number of responses, so it might not be sufficient for all users.
Conclusion - Is SurveySparrow Worth it?
SurveySparrow is worth considering if you’re looking for a modern, flexible survey platform that prioritizes engagement and customization. It’s particularly valuable for businesses that want to create conversational surveys, gather customer feedback, or track employee satisfaction. The multichannel sharing options, detailed analytics, and integrations with other business tools can also add substantial value.
SurveySparrow 's FAQ
To create a survey, log in to your SurveySparrow account, click on “Create Survey,” choose a survey type, and follow the prompts to add questions, customize the design, and set up distribution options.
To create a survey, log in to your SurveySparrow account, click on “Create Survey,” choose a survey type, and follow the prompts to add questions, customize the design, and set up distribution options.
Yes, SurveySparrow offers extensive customization options. You can customize the survey design, add your branding, and use custom themes to match your brand’s look and feel.
SurveySparrow supports various survey types, including NPS surveys, employee engagement surveys, customer satisfaction surveys, and market research surveys.
You can distribute surveys via email, social media, web links, QR codes, and even embed them on your website. SurveySparrow also supports automated survey distribution.
Yes, SurveySparrow offers a free plan with limited features. This plan is suitable for small-scale surveys and provides basic functionalities.
SurveySparrow integrates with various tools such as Slack, Zapier, Google Sheets, HubSpot, and more, allowing you to streamline your workflow and automate processes.
SurveySparrow takes data security seriously. It uses encryption and follows industry-standard security practices to ensure your data is safe and secure.
Yes, SurveySparrow provides robust analytics tools. You can view real-time results, generate reports, and gain insights from your survey data directly within the platform.
You can contact SurveySparrow support through their help center, email ([email protected]), or by phone. They also offer a comprehensive FAQ section and support articles on their website.
